Returns & Exchanges

Every piece at Not From This Realm is made especially for you the moment you place an order. Because of this made-to-order model, we do not offer returns or exchanges for the following reasons:

  • buyer’s remorse,
  • wrong sizing,
  • accidental orders.

But don’t worry — if something arrives damaged, misprinted, or defective, we’ll make it right

Damaged or Incorrect Items

If your item arrives damaged, misprinted, or not what you ordered, please email us at support@notfromthisrealm.com within 14 days of receiving your order and include the following:

  • Your order number
  • A clear photo of the item and the issue
  • A short description of what’s wrong

We’ll review your request and, if eligible, send you a free replacement or issue a refund.

Lost Packages

If your order hasn't arrived within 25 business days after fulfillment and your tracking hasn’t updated, contact us at support@notfromthisrealm.com and we’ll investigate.

If the package is lost in transit, we’ll either reship it at no cost or issue a refund.

Non-Returnable Items

The following items are non-returnable:

  • Made-to-order apparel and accessories
  • Digital items
  • Gift cards

If you're not satisfied with your order, please email us at support@notfromthisrealm.com and we'll make it right.

EU Buyers – Right of Withdrawal

Under EU law, customers may have the right to withdraw from their purchase within 14 days. However, this right does not apply to personalized or made-to-order items, which includes our entire catalog.

We comply with this exemption as outlined in Article 16(c) of Directive 2011/83/EU.